.experience-hero {
  padding: clamp(36px, 6vw, 74px) 0 24px;
  border-bottom: 1px solid rgba(255,255,255,.1);
  background:
    radial-gradient(circle at 15% 18%, rgba(248,255,70,.14), transparent 26%),
    radial-gradient(circle at 82% 12%, rgba(56,232,255,.18), transparent 30%),
    linear-gradient(155deg, #111538 0%, #080a22 62%, #050611 100%);
}

.experience-hero-inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 24px;
  align-items: end;
}

.experience-hero h1 {
  max-width: 760px;
  margin: 0 0 10px;
  color: #fff;
  font-size: clamp(2.8rem, 7vw, 6.6rem);
  line-height: .9;
  letter-spacing: 0;
}

.experience-hero p:not(.eyebrow) {
  max-width: 780px;
  margin: 0;
  color: #c8d0f1;
  font-size: clamp(.98rem, 1.7vw, 1.18rem);
  font-weight: 700;
  line-height: 1.6;
}

.experience-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: flex-end;
}

.experience-subnav {
  position: sticky;
  top: var(--site-header-height);
  z-index: 40;
  display: flex;
  gap: 8px;
  align-items: center;
  min-height: var(--subnav-row-height);
  margin-top: 0;
  padding-top: 10px;
  padding-bottom: 10px;
  overflow-x: auto;
  border-bottom: 1px solid rgba(255,255,255,.11);
  background: rgba(7, 8, 25, .92);
  backdrop-filter: blur(18px);
}

.experience-subnav a {
  flex: 0 0 auto;
  min-height: 38px;
  padding: 10px 14px;
  border: 1px solid rgba(56,232,255,.24);
  border-radius: 999px;
  color: #fff;
  background: linear-gradient(115deg, rgba(56,232,255,.11), rgba(255,78,219,.08));
  font-size: .74rem;
  font-weight: 950;
  text-decoration: none;
}

.experience-subnav a:hover,
.experience-subnav a:focus-visible {
  color: #070815;
  border-color: #f8ff46;
  background: linear-gradient(115deg, #f8ff46, #38e8ff);
}

.experience-status-shell { padding-top: 18px; }
.experience-status {
  padding: 14px 16px;
  border-radius: 8px;
  color: #f8ff46;
  font-size: .85rem;
  font-weight: 850;
}

.experience-feature-rail {
  display: flex;
  gap: 8px;
  margin-top: 16px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.experience-feature-rail span {
  flex: 0 0 auto;
  padding: 8px 11px;
  border: 1px solid rgba(255,255,255,.13);
  border-radius: 999px;
  color: #bfc8ee;
  background: rgba(255,255,255,.04);
  font-size: .68rem;
  font-weight: 900;
  text-transform: uppercase;
}

.experience-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
  padding-top: 18px;
  padding-bottom: 90px;
}

.experience-panel {
  min-width: 0;
  padding: clamp(18px, 3vw, 26px);
  border-radius: 8px;
}

.experience-panel-wide { grid-column: 1 / -1; }

.experience-panel-head {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 16px;
}

.experience-panel-head h2 {
  margin: 0;
  color: #fff;
  font-size: clamp(1.3rem, 2.4vw, 2rem);
  line-height: 1;
  letter-spacing: 0;
}

.experience-copy {
  margin: 0 0 14px;
  color: var(--muted);
  line-height: 1.55;
}

.experience-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.experience-form label,
.experience-issue-form label {
  display: grid;
  gap: 5px;
  min-width: 0;
  color: #aeb8df;
  font-size: .72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.experience-form input,
.experience-form select,
.experience-form textarea {
  width: 100%;
  min-height: 42px;
  padding: 10px 11px;
  border: 1px solid rgba(255,255,255,.15);
  border-radius: 8px;
  color: #fff;
  background: rgba(2,4,18,.62);
  font: inherit;
  font-size: .92rem;
  text-transform: none;
}

.experience-form textarea { resize: vertical; }
.experience-form-wide { grid-column: 1 / -1; }
.experience-form .btn { justify-self: start; }

.experience-list,
.experience-cart,
.experience-cart-groups,
.experience-feed,
.experience-checklist,
.experience-metrics,
.experience-shipping-confidence {
  display: grid;
  gap: 10px;
}

.experience-row {
  display: grid;
  gap: 6px;
  padding: 13px;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 8px;
  background: rgba(255,255,255,.035);
}

.experience-row strong {
  color: #fff;
  font-size: .98rem;
}

.experience-row small,
.experience-row span,
.experience-empty {
  color: #aeb8df;
  font-size: .78rem;
  font-weight: 750;
  line-height: 1.45;
}

.experience-row-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-top: 3px;
}

.experience-mini-button {
  min-height: 34px;
  padding: 7px 10px;
  border: 1px solid rgba(56,232,255,.34);
  border-radius: 999px;
  color: #fff;
  background: rgba(56,232,255,.08);
  font: inherit;
  font-size: .7rem;
  font-weight: 950;
  cursor: pointer;
}

.experience-mini-button:hover,
.experience-mini-button:focus-visible {
  color: #070815;
  border-color: #f8ff46;
  background: #f8ff46;
}

.experience-mini-button:disabled,
.experience-panel .btn:disabled {
  opacity: .48;
  cursor: not-allowed;
}

.experience-row.is-unread {
  border-color: rgba(248,255,70,.42);
  box-shadow: inset 3px 0 0 #f8ff46;
}

.experience-quantity {
  display: inline-flex;
  gap: 7px;
  align-items: center;
  color: #aeb8df;
  font-size: .7rem;
  font-weight: 900;
  text-transform: uppercase;
}

.experience-quantity input {
  width: 72px;
  min-height: 34px;
  padding: 6px 8px;
  border: 1px solid rgba(56,232,255,.34);
  border-radius: 6px;
  color: #fff;
  background: rgba(2,4,18,.72);
  font: inherit;
  text-transform: none;
}

.experience-cart-group {
  display: grid;
  gap: 7px;
  padding: 14px;
  border: 1px solid rgba(248,255,70,.25);
  border-radius: 8px;
  background: linear-gradient(115deg, rgba(248,255,70,.08), rgba(56,232,255,.055));
}

.experience-cart-group strong { color: #f8ff46; }

.experience-feed {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.experience-feed .experience-row {
  min-height: 100%;
}

.experience-check {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 10px;
  align-items: start;
  padding: 12px;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 8px;
  background: rgba(255,255,255,.035);
}

.experience-check input {
  width: 20px;
  height: 20px;
  margin-top: 2px;
  accent-color: #f8ff46;
}

.experience-check strong { color: #fff; }
.experience-check p { margin: 2px 0 0; color: #aeb8df; font-size: .78rem; line-height: 1.45; }
.experience-check.is-ready { border-color: rgba(114,255,164,.32); }

.experience-metrics {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.experience-metric {
  min-height: 92px;
  padding: 14px;
  border: 1px solid rgba(56,232,255,.2);
  border-radius: 8px;
  background: rgba(56,232,255,.055);
}

.experience-metric small {
  display: block;
  color: #9da8d3;
  font-size: .65rem;
  font-weight: 950;
  text-transform: uppercase;
}

.experience-metric strong {
  display: block;
  margin-top: 6px;
  color: #f8ff46;
  font-size: 1.38rem;
  font-weight: 1000;
}

.experience-shipping-confidence {
  margin-top: 12px;
  padding: 13px;
  border: 1px solid rgba(114,255,164,.22);
  border-radius: 8px;
  background: rgba(114,255,164,.055);
  color: #dce6ff;
  font-size: .85rem;
  font-weight: 760;
}

.experience-signin {
  display: grid;
  gap: 10px;
  padding: 18px;
  text-align: center;
}

.experience-signin h2 { margin: 0; color: #fff; }
.experience-signin p { margin: 0; color: var(--muted); }

.experience-inline-form,
.experience-review-form,
.experience-admin-case {
  display: grid;
  gap: 10px;
}

.experience-inline-form {
  grid-template-columns: repeat(3, minmax(0, 1fr)) auto;
  align-items: end;
  margin-top: 8px;
  padding-top: 10px;
  border-top: 1px solid rgba(255,255,255,.1);
}

.experience-inline-form label,
.experience-review-form label,
.experience-admin-case label,
.experience-admin-fields label {
  display: grid;
  gap: 5px;
  min-width: 0;
  color: #aeb8df;
  font-size: .68rem;
  font-weight: 900;
  text-transform: uppercase;
}

.experience-inline-form input,
.experience-review-form input,
.experience-review-form select,
.experience-review-form textarea,
.experience-admin-case input,
.experience-admin-case select,
.experience-admin-case textarea {
  width: 100%;
  min-height: 38px;
  padding: 8px 10px;
  border: 1px solid rgba(255,255,255,.15);
  border-radius: 7px;
  color: #fff;
  background: rgba(2,4,18,.72);
  font: inherit;
  font-size: .82rem;
  text-transform: none;
}

.experience-review-grid,
.experience-admin-fields,
.experience-recap-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.experience-list-spaced { margin-top: 16px; }
.experience-list-title { margin: 0; color: #fff; font-size: 1rem; }

.experience-card-results {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.experience-card-result {
  display: grid;
  grid-template-rows: auto 1fr;
  min-width: 0;
  overflow: hidden;
  border: 1px solid rgba(56,232,255,.2);
  border-radius: 8px;
  background: rgba(255,255,255,.035);
}

.experience-card-result img {
  width: 100%;
  height: auto;
  aspect-ratio: 245 / 342;
  object-fit: contain;
  background: #050611;
}

.experience-card-result div {
  display: grid;
  gap: 7px;
  align-content: start;
  padding: 12px;
}

.experience-card-result strong { color: #fff; }
.experience-card-result span,
.experience-card-result small { color: #aeb8df; font-size: .74rem; line-height: 1.4; }

.experience-recaps { display: grid; gap: 10px; }
.experience-recap {
  display: grid;
  gap: 10px;
  padding: 14px;
  border: 1px solid rgba(56,232,255,.2);
  border-radius: 8px;
  background: rgba(56,232,255,.045);
}

.experience-recap header { display: flex; justify-content: space-between; gap: 12px; }
.experience-recap header strong { color: #fff; }
.experience-recap header span { color: #f8ff46; font-size: .7rem; font-weight: 950; text-transform: uppercase; }
.experience-recap-metrics span {
  min-width: 0;
  padding: 8px;
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 6px;
  color: #cbd4f5;
  background: rgba(2,4,18,.42);
  font-size: .74rem;
  font-weight: 850;
  text-align: center;
}

.experience-case-thread { display: grid; gap: 7px; max-height: 360px; overflow-y: auto; }
.experience-case-message {
  padding: 10px;
  border-left: 3px solid rgba(56,232,255,.55);
  border-radius: 0 6px 6px 0;
  background: rgba(56,232,255,.055);
}

.experience-case-message[data-role="master"],
.experience-case-message[data-role="employee"] { border-left-color: #f8ff46; background: rgba(248,255,70,.055); }
.experience-case-message strong { display: flex; gap: 7px; align-items: baseline; color: #fff; font-size: .78rem; }
.experience-case-message p { margin: 5px 0; color: #c4ccee; font-size: .8rem; line-height: 1.45; white-space: pre-wrap; }
.experience-case-message time,
.experience-case-message small { color: #8793c2; font-size: .64rem; text-transform: uppercase; }
.experience-resolution { margin: 0; padding: 10px; border: 1px solid rgba(114,255,164,.28); border-radius: 7px; color: #d9ffe5; background: rgba(114,255,164,.06); }

@media (max-width: 1100px) {
  .experience-card-results { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .experience-recap-metrics { grid-template-columns: repeat(3, minmax(0, 1fr)); }
}

@media (max-width: 980px) {
  .experience-hero-inner,
  .experience-grid {
    grid-template-columns: 1fr;
  }
  .experience-hero-actions { justify-content: flex-start; }
  .experience-feed,
  .experience-metrics,
  .experience-card-results {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .experience-inline-form { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .experience-review-grid,
  .experience-admin-fields,
  .experience-recap-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 640px) {
  .experience-form,
  .experience-feed,
  .experience-metrics,
  .experience-card-results,
  .experience-inline-form,
  .experience-review-grid,
  .experience-admin-fields,
  .experience-recap-metrics {
    grid-template-columns: 1fr;
  }
  .experience-panel-head {
    display: grid;
  }
  .experience-subnav {
    top: 70px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .experience-subnav a,
  .experience-mini-button {
    transition: none;
  }
}