Subscription rule: Subscription charges are non-refundable after a billing period begins. After usage is finalized, eligible unused included credits are converted to the account's rebate balance under the plan rules. That rebate is separate from a reversal of the subscription payment.
Physical-order refunds
A cancelled unshipped order, approved return, unavailable item, confirmed duplicate payment, or verified fulfillment problem may qualify for a full or partial refund. Physical-product eligibility and return instructions are governed by the Return Policy. Shipping charges are refunded only when stated there or required by law.
Subscription charges are non-refundable
Seller subscription payments are non-refundable once the billing period begins because subscription features and included credits become available for use. Crack Packs does not provide prorated refunds for an unused portion of a billing period after voluntary cancellation or non-use. Exceptions may be made where required by law or when Crack Packs confirms a duplicate charge, unauthorized charge, or platform billing error.
Cancellation and renewal
Subscriptions renew at the price and interval disclosed at checkout until cancelled. Use Manage Subscription in the account area or the Stripe customer portal to cancel. Unless the portal clearly states an immediate cancellation, cancellation takes effect at the end of the current paid billing period and prevents the next renewal. Access and plan treatment through that date follow the status shown in the account and Stripe portal.
Unused included-credit rebate
Included subscription credits are measured against finalized stream usage. After the billing period closes and the platform's displayed finalization delay passes, eligible unused included credits are converted at the plan's then-applicable unused-credit rebate rate. The resulting amount first appears as a pending rebate and may then appear as cash-out eligible after finalization.
At the current $1.00 face-value rate, the rebate is the number of unused included credits multiplied by $1.00. Actual finalized usage cannot be replaced by a lower forecast. For example, 195 finalized credits used from a 200-credit plan produces a $5.00 rebate; 200 or more finalized credits used produces no rebate. The subscription amount above the included credits' face value is the non-refundable service portion and is never included in this calculation.
This credit reconciliation is not an automatic refund to the original card and does not make the subscription charge refundable. A balance has cash value only when the account specifically marks it cash-out eligible. Any minimum cash-out threshold, verification requirement, payout method, processing review, or other condition displayed in the account applies.
Purchased and a-la-carte credits
Purchased or a-la-carte credits are prepaid service-use credits and are separate from monthly included credits. They roll into the account's prepaid balance and, unless the checkout states another period, expire 12 months after purchase. They are not automatically converted into a subscription rebate and are not refundable for non-use except where required by law or where Crack Packs confirms a duplicate, unauthorized, or erroneous charge.
Overages, auto-refill, and usage adjustments
Usage, pay-as-you-go overages, and authorized auto-refill purchases may be finalized after a delay to account for delivered, replay, stored, protected-evidence, or other billable stream usage described in the plan. Confirmed measurement or billing errors will be corrected through an account adjustment, credit, or payment refund as appropriate.
Refund method and timing
Approved payment refunds are normally submitted to the original Stripe payment method within 3-5 business days after approval or return inspection. Stripe, the card network, and the financial institution control when funds appear. A pending provider refund is not complete until the payment network confirms it. Account credits and rebate balances are not card refunds.
Disputes and support
Contact support@crackpacks.com first with the account email, order or invoice reference, amount, date, and reason so the transaction can be investigated. Nothing prevents a lawful payment dispute, but knowingly submitting false information or retaining both merchandise and refunded funds may result in account restriction and evidence being provided to Stripe or the card issuer.
Mandatory rights
Nothing in this Policy removes refund, cancellation, or consumer rights that applicable law does not allow the parties to waive.