Address-based rates
Available carrier rates may be calculated through EasyPost using the destination address and the packed weight and dimensions saved for the item or order. The selected transportation charge is shown before payment. Carrier adjustments may apply when an address is corrected or the actual parcel differs from its configured measurements.
Address responsibility
Review the recipient name and exact address before payment. Contact support@crackpacks.com immediately if a correction is needed. We cannot promise changes after a label is purchased. Reshipment caused by an incorrect customer-provided address, refusal, or unclaimed package may require an additional charge.
Processing and delivery estimates
In-stock orders normally leave within 2-5 business days unless a listing or checkout states another handling time. Preorders and products marked with a future release date ship after stock is received. Carrier delivery dates are estimates unless the chosen service expressly guarantees them. If an order cannot ship within the time stated at purchase, the buyer will receive the updated timing and any cancellation or refund option required by applicable law.
Tracking and labels
When tracking is attached, the member may receive an email from an authorized Crack Packs address and can view private tracking through the account's Orders area. A carrier may take up to 48 hours after label creation or handoff to display its first scan.
Loss, damage, and delivery scans
Inspect deliveries promptly. Report visible damage, missing contents, or a package marked delivered but not received to support within 7 calendar days, with the order number, packaging photographs, and available carrier information. Keep all packaging while a carrier or seller claim is reviewed.
Split shipments and seller fulfillment
Orders containing products from different sellers or fulfillment locations may arrive in separate packages with separate tracking. Seller-fulfilled items may have a handling time disclosed on the listing. Each seller must use accurate package and shipment information and comply with platform fulfillment requirements.
International delivery
International product prices exclude shipping and import charges unless checkout states otherwise. Unless expressly stated otherwise, orders ship DAP: the recipient is the importer of record and pays destination duties, taxes, brokerage, customs clearance, and carrier collection charges. Currency conversions displayed on the site are estimates; Stripe, the card issuer, or the buyer's bank may use a different rate.
Restricted destinations
We may decline destinations or services that carriers, payment providers, sanctions rules, customs requirements, fraud controls, or product restrictions do not support. Any resulting unshipped paid order will be handled under the Refund Policy.