Scope: This Policy covers physical-product returns. Subscription, credit, cancellation, and payment-refund rules are in the separate Refund Policy.
Cancellation before shipment
Request cancellation promptly at support@crackpacks.com. If the order has not entered fulfillment or had a label or tracking number attached, it may be eligible for cancellation. Once shipped or live-ripped, the rules below apply.
Eligible returns
Unopened, factory-sealed, regularly stocked products may be requested for return within 14 calendar days after delivery. Items must be unused, complete, and in their original undamaged retail and protective packaging. Contact support and receive return instructions before sending an item. Unauthorized or untracked returns may be refused.
Items normally not returnable
The following are normally final sale after the buyer authorizes the purchase or opening:
- Opened packs, boxes, tins, cases, or other sealed or randomized products.
- Products opened or live-ripped on stream at the buyer's request.
- Individual cards, graded slabs, or memorabilia with altered, removed, or opened protective packaging.
- Personalized items, redeemed rewards, giveaway items, clearance items, and items clearly marked final sale.
- Digital access, subscription periods, stream credits, and services, which are governed by the Refund Policy.
This exclusion does not apply when an item is counterfeit, materially misdescribed, incorrect, damaged before delivery, or otherwise returnable under mandatory law.
Wrong, damaged, counterfeit, or misdescribed orders
Contact support within 7 calendar days after delivery with the order number, a description of the issue, and clear photographs of the product, shipping box, cushioning, and label. Keep all packaging while the claim is reviewed. When verified, we will offer an appropriate replacement, return arrangement, partial refund, or full refund without limiting rights provided by law.
Return shipping and condition deductions
For an approved change-of-mind return, the customer pays tracked return shipping and original shipping is not refundable unless required by law. For a Crack Packs or seller fulfillment error or qualifying transit damage, reasonable return shipping will be provided or reimbursed as instructed. A refund may be reduced for documented loss in value caused by handling beyond what was reasonably necessary to inspect an eligible product.
Inspection and refund decision
Shipping a return does not guarantee approval. The item will be inspected against the authorization and recorded condition. Approved payment refunds are handled under the Refund Policy and are normally returned to the original payment method.
Mandatory rights
Nothing in this Policy removes consumer rights that cannot legally be waived. Where mandatory local law provides a longer return period or different remedy, that law controls.